Refund policy
Catmosphere · Last updated October 9, 2026
You have 60 days from the day your order arrives to ask for your money back. You do not have to send anything back to us. You do not have to explain yourself.
That is it. The rest of this page is detail.
The 30-Night Guest-Ready Test
We sell this one way, so we will put it in writing.
Plug your units in. Live with them for 30 nights. On night 30, have someone over. A friend, your mother, a neighbor. Someone who does not live in your house and will tell you the truth.
If they say one word about the smell, email us. We refund you in full and you keep the units.
We do not ask you to pack anything. We do not ask for a photo. We do not ask you to pay to ship it back. The test is the test.
Why we can do this: a returned plug-in device cannot be resold, so shipping it back costs us money and gets us nothing. Letting you keep it is cheaper for us and easier for you. Everybody wins except the box.
How to ask for a refund
Email support@catmosphere.shop with:
- Your order number (it starts with #, and it is in your confirmation email)
- One line saying you want a refund
That is all we need. No form. No phone call. No photos.
We reply within one business day. Once we approve it, the money goes back to the card or account you paid with. Your bank takes 5 to 10 business days to actually show it. That part is them, not us.
If something arrives broken or wrong
Different situation, and it is on us.
Email us within 14 days of delivery with a photo of the problem. We send a replacement free. Do not ship the broken one back, we do not want it, and paying for that postage would be a waste of your money and ours.
This includes:
- A unit that does not turn on
- A unit that arrived cracked, bent or melted
- The wrong quantity in the box
- A unit that stops working inside the warranty period (see below)
Warranty
Every unit carries a 12-month warranty from the day it arrives.
If it stops working in that year and you did not drop it in water or take it apart, we replace it. Email us. Same deal, no return shipping, no fight.
The warranty does not cover a unit that has been opened, modified, dropped, submerged, or run on a voltage it was not built for.
What we cannot refund
We will be straight with you about the edges:
- Orders placed more than 60 days ago. We have to draw the line somewhere and that is where it is.
- Units bought from somewhere that is not us. If you bought it on a marketplace or from another website, that seller owes you the refund, not us. We have no record of your order and no way to verify it.
- Gift cards.
Canceling before it ships
We pack fast, which is normally what you want.
If you need to cancel, email us inside 12 hours of ordering and we will almost always catch it. After that it is likely already moving, and you will need to use the refund process above once it lands.
Wrong address
If you typed the address wrong, email us within 12 hours and we will fix it.
If it ships to a bad address and comes back to us, we will reship it once at no charge. If it ships to a bad address and is never seen again, we cannot replace it for free, because it is sitting in a stranger’s mailbox. Please check the address at checkout.
Chargebacks
If something has gone wrong, email us first. We approve reasonable refund requests, and we are far faster than your bank.
Filing a chargeback before contacting us means your money is frozen by the card network for up to 90 days while they investigate. That is worse for you than emailing us, which takes one business day.
Questions
support@catmosphere.shop · we answer Monday to Friday, within one business day.
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